FAQ
Clear and complete answers to the most common questions about our products, services, and delivery process.
Madinah product
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What water bottle sizes do you offer?
We provide a variety of bottle sizes to meet all needs, including: 200 ML and500 ML for personal use, and1.5 Liter and2 Liter for home use, and gallons 5 Liter and10 Liter for offices, along with 19 Liter large gallons for institutional and commercial use.
Are your bottles safe and BPA-free?
Yes. Our bottles are made from high-quality BPA-free PET plastic, approved by the Saudi Food and Drug Authority and designed for single use to ensure maximum hygiene and safety.
Where Does Your Water Come From and Is It Officially Certified?
Our water is officially certified and complies with all approved food safety and quality standards.
What Certifications and Standards Does Your Water Meet (Such as HACCP)?
Our water follows the highest quality and food safety standards and holds internationally and locally recognized certifications such as HACCP Hazard Analysis and Critical Control Points (HACCP), ISO 22000 Food Safety Certification, and ISO 9001 Quality Management Certification, while fully complying with approved standards and regulations.
How Long Does the Gallon Last After Opening?
It is recommended to consume the gallon within 7 to 14 days After opening, store it in a cool place away from direct sunlight and use with a clean water dispenser to maintain maximum freshness and purity.
How Long Does Delivery Take After Ordering?
Delivery is completed within 24 to 48 hour Working hours after order confirmation, with same-day delivery available in selected areas based on delivery schedules.